FAQ

How do i pay for my order?

We currently accept the following methods of payment: Visa, MasterCard, Amex and Paypal.

Where do you ship and how much does it cost?

All orders will be shipped via MailBox.

When will my order arrive?

Shipping times depends on your location. Note these transit times are estimated and may vary.

Do you accept returns?

Yes, please refer to the Returns section in our terms and condition.

How can i contact you?

You can contact us clicking here and compiling the form.

Will i be charged tax or customs on order?

You will not be charged any extra tax or customs if you live within the EU. If you live outside that zone, you may be charged customs or import tax. 2007 UNITY S.S. Unity is not responsible for import duty or custom tax, and this is solely the responsibility of the buyer.

VAT

VAT is included in the prices showing on the website, but will be deducted if you live outside the EU(Norway, Switzerland, Iceland, Monaco, Russia and Belarus)

Can i track my order?

Once your order is shipped, you will get a confirmation and a tracking number from UPS.

What time do you update your online shop?

Generally, we update our online shop at 12PM local time in Rome.

When are particular items released?

Most of our items do not have set release dates. Please sign up for the Unity newsletter. From there you will able to subscribe to receive email alerts each time we release a product.

Do you re-stock your Inventory?

On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

I've added an item to my cart, but it is now sold out.

Product on our site are sold on a first come, firs served basis. While you are in the process of checking out, another costumer may have completed the purchase of the last available item.

Do you offer gift cards?

We do not offer gift cards through the web shop however you can purchase a gift certificate at the Unity Store in Reggio Emilia.